Head of eServices Platform (PaaS / ARR Transformation)

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

Purpose

Transform eServices (incl. Compass) into a scalable PaaS platform business generating recurring revenue.

Mandate

• Shift from service delivery model → platform business model
• Build a productized, modular, monetizable platform
• Deliver sustainable ARR growth at scale

Own and scale the eServices platform into a PaaS business driving ARR growth, productization, and global adoption.

Key Missions

Scope of responsibility

Platform Business Ownership

• Define and execute PaaS strategy and roadmap
• Own business model transition to subscription / usage-based revenue
• Integrate Compass into a unified platform offering

Productization & Platformization

• Convert services into standardized, API-enabled platform capabilities
• Drive scalability, reuse, and industrialization
• Reduce bespoke delivery in favor of modular offerings

Revenue & Performance (full accountability)

• Own:
• ARR and ARR growth
• Bookings, renewals, expansion
• Platform gross margin
• Drive monetization levers: pricing, packaging, upsell

Go-to-market & adoption

• Define value proposition by segment
• Enable Sales with platform-led selling model
• Drive large-scale adoption and usage

Operating model transformation

• Shift to:
• self-service platform capabilities
• standardized onboarding
• scalable delivery model
• Align product, tech, sales, and operations

Ecosystem development

• Build internal and external ecosystem around the platform
• Enable integration, partnerships, extensibility

Key KPIs

Business performance

• ARR / ARR growth
• Recurring vs non-recurring revenue mix
• Platform gross margin

Adoption & scale

• Active clients on platform
• Usage metrics (transactions, APIs, modules)
• Time-to-onboard

Expansion

• Net revenue retention
• Upsell / cross-sell ratio

Efficiency

• Cost-to-serve reduction
• % standardized vs bespoke delivery

Customer experience

• Platform NPS
• SLA performance at scale

Profile & Other Information

Experience

• Proven track record in:
• PaaS / SaaS / platform businesses
• Recurring revenue models
• Business transformation at scale

Core capabilities

• Strong P&L ownership mindset (ARR-driven)
• Ability to bridge:
• Product
• Technology
• Commercial
• Experience in platform productization and scaling

Leadership

• Acts as platform GM, not service manager
• Drives end-to-end accountability (build → sell → deliver → monetize)
• High influence across cross-functional teams

Success factors

• Clear ownership of platform P&L
• Strong alignment across Product, Tech, Sales, Operations
• Relentless focus on:
• standardization over customization
• adoption over delivery volume
• recurring revenue over one-off deals

Key risk to manage

• Remaining stuck in a service mindset (delivery-focused) instead of → shifting fully to platform business (product + ARR-driven)

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we're transforming, fast, to stay a leader in a world that's changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

www.idemia.com