IT Support (f/m/d)

Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs.

With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform!

Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just few years as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of +750 experts and bold international projects, then you're in the right place!

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.

The Mission

Are you a macOS expert who thrives on solving problems and empowering others?

We are looking for a skilled and highly motivated IT Support to join our Client IT Team in Paris.

As the backbone of our daily technical operations, you won't just be "fixing computers"-you'll be ensuring our team has the seamless digital environment they need to innovate. From managing our high-spec Apple fleet to mastering our SaaS ecosystem (Okta, Google Workspace, Jira), you will play a critical role in the full lifecycle of every employee's journey.

What You'll Do ?

Your day-to-day will be a mix of high-impact administration and hands-on troubleshooting:

• Service Excellence: Own the Jira Service Management queue, ensuring hardware and software requests are resolved with speed and a smile.
• Identity & Platform Admin: Act as a key administrator for our core suites, including Okta, Google Workspace, Jira, and Confluence.
• Lifecycle Management: Lead the end-to-end onboarding and offboarding process. You'll ensure new joiners are ready for Day 1 and that security is maintained when departures occur.
• Apple Fleet Management: Use Jamf Pro and Apple Business Manager to keep our macOS devices secure, updated, and perfectly configured.
• Asset Mastery: Maintain a source of truth for our hardware inventory, ensuring our tracking sheets and MDM tools are always in sync.
• Knowledge Sharing: Build out our internal and self-service "How-To" guides in Confluence to help the whole company scale.

Who You Are ?

You are a proactive "self-starter" who notices a recurring issue and fixes the root cause rather than just the symptom.

The Essentials:

• Experience: 3 to 5 years in a dedicated IT Support or Helpdesk role.
• Education: Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• The Apple Expert: Strong familiarity with the macOS ecosystem and hardware troubleshooting.
• Tech Stack: Practical knowledge of Jamf Pro, Okta, Google Workspace, and Jira/Confluence.
• Network Savvy: Experience configuring and troubleshooting UniFi or similar networking tools.
• Communication: Excellent verbal and written English (mandatory); you can explain complex tech to non-techies with ease.

Bonus Points:

• You have experience interacting with APIs and Automation to make manual tasks disappear.

Why Join Us?

• Hybrid Flexibility: Enjoy the best of both worlds with a mix of remote work and on-site collaboration in our Paris office.
• Impact: You aren't just a number; you are the go-to person for our team's productivity.
• Fast-Paced Growth: Work in a dynamic environment where priorities shift quickly and no two days are the same.
• Culture: We are a team that values a customer-centric mindset and a "team player" attitude above all else.

Working at Free2move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also:

• A start-up spirit supported by a large Group
• The opportunity to revolutionize the uses of mobility with us!
• A neat integration to start well
• Lots of possibilities for development
• Collaboration with multidisciplinary and international teams
• International projects to perfect your background!
• An attractive salary
• A Swile card to enjoy all the restaurants around you!
• A mutual insurance financed at 60% and a providence in case of hard times financed at 100%!
• An access to our E-Learning platform : for the development of languages and other skills
• No-meetings days to boost your efficiency!
• Table football battles to relax

...This list is not exhaustive...
Job type:- Permanent contract within the head office in the heart of the 9th district in Paris
- To be filled asap

Department Tech Locations Paris Remote status Hybrid Employment type Full-time