Opérateur XOS L2

General Information

City

Seine-Saint-Denis

State/Province

Île-de-France

Country

France

Date

Friday, June 5, 2026

Working time

Full-time

Ref#

20039348

Job Level

Individual Contributor

Job Type

Experienced

Seniority Level

Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Join Xerox as an XOS Operator L2, where you will serve as a key onsite resource supporting equipment operations, service delivery, consumable management, and customer satisfaction. In this role, you will provide operational and technical support within the scope of the client service agreement, ensuring equipment availability, SLA compliance, and a high-quality customer experience. You will work closely with customers, service teams, and internal stakeholders to proactively manage operational performance and resolve service-related issues.

Why Join This Team:

• Play a critical role in delivering exceptional service and support to Xerox customers
• Work in a dynamic environment that combines technical operations, customer service, and problem-solving
• Develop expertise across equipment management, service delivery, and operational processes
• Collaborate with cross-functional Xerox teams and external partners
• Access opportunities for career growth within Xerox service and operations organizations

What You Will Do:

• Manage consumable replenishment, inventory tracking, and preventive maintenance activities for customer equipment fleets
• Serve as the primary point of contact for customer service requests, device incidents, and operational support needs
• Monitor SLA performance, equipment availability, and service quality while proactively addressing risks and escalations
• Perform first-level technical troubleshooting and repairs, escalating issues according to established support procedures
• Maintain accurate operational records, service logs, asset information, and reporting data within Xerox management systems

What You Need to Succeed:

• Experience in service delivery or technical support roles with direct customer interaction
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities
• Knowledge of office software, networking concepts, operating systems, and technical equipment support
• Strong communication, interpersonal, and customer service skills
• Ability to work independently, demonstrate initiative, and effectively solve problems in a fast-paced environment

How We Set You Up for Success:

• Comprehensive training on Xerox systems, tools, products, and service processes
• Opportunities to expand technical expertise across equipment, applications, and customer environments
• Collaborative support from service, operations, and account management teams
• Exposure to mentoring, coaching, and knowledge-sharing opportunities
• Defined career progression paths within Xerox service delivery and operations organizations

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