Operations Specialist, Driver Early-Life Engagement

We are looking for an Operations Specialist - Driver Early-Life Engagement to join the Local Operations team. In this role, you will be responsible for optimizing the driver journey from registration through their first 30 days on the platform. You will play a key role in improving registration and activation speed, increasing conversion rates, and maximizing driver engagement and retention during the most critical stages of the lifecycle.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

You will be responsible for the efficiency and quality of all operations related to driver registration, activation, and early-life engagement. You will identify opportunities to improve the driver journey, optimize the registration-to-activation funnel, and drive initiatives that accelerate first trips and maximize engagement during the first 30 days. You will work cross-functionally to remove operational bottlenecks, improve conversion and retention, and ensure successful initiatives can be scaled across markets.

Main tasks and responsibilities:

• Analytics and performance - you will be responsible for defining and monitoring relevant KPIs to track registration, activation, retention, and the performance of different initiatives.
• Processes and tools - you will create and optimize processes and tools to improve operational efficiency, provide visibility on performance, facilitate access to information, and identify opportunities to leverage automation and AI.
• Stakeholder management - you will work closely with internal teams to gather feedback, align on priorities and processes, and provide support when needed.
• User experience - you will iterate to optimize the registration and activation journey, strengthen engagement, and improve the overall value proposition.
• Scaling - you will be responsible for sharing results and best practices, and cooperating with the Central Ops team and other local teams to replicate successful initiatives across Bolt markets.

About you:

• You have 1-3 years of experience in an analytical, operations, consulting, or growth-focused role.
• You have strong analytical skills and are comfortable using data to understand performance and drive decisions.
• You have project management experience and can manage multiple initiatives simultaneously.
• You are rigorous, organized, and detail-oriented.
• You're a great communicator with strong stakeholder management skills and fluent in both French and English.
• Hands-on by default: no task is beneath you if it moves the needle.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Why you'll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

#LI-Hybrid