Responsable d'agence (F/H/X) - Cergy (95)

Chez Bergerat Monnoyeur, nos 900 techniciens sont au cœur de tout. Sans eux, aucune machine Caterpillar® ne donne le meilleur d'elle-même. Tu animeras une équipe solidaire et engagée par un objectif simple : que les chantiers de nos clients ne s'arrêtent jamais.

Job Description Summary

JOB PURPOSE

Based on the activities assigned by his/her superiors, the Area Manager is responsible for thequality, conformity and deadlines of the work carried out in his/her area.
He/she manages and supervises operational teams in the workshop and/or on the road.

Job Description
SIGNIFICANT ACTIVITIES

- Monitor and analyze activity indicators (intervention costs, etc.), and propose corrective action where necessary
- Supervise the distribution of tasks and files to optimize activity, by collaboration with its teams
- Propose and manage the budget for his activity, in collaboration with his superiors, on the basis of the service policy defined by his superiors
- Contribute to the planning of external interventions in collaboration with internal stakeholders
- Monitor internal and external outstandings, in collaboration with internal stakeholders (warranty invoicing, etc.)
- Ensure that files are invoiced and that objectives (sales, margins, etc.) are met, and alert if necessary
- Check the information in the various documents and business tools provided by operational teams, relating to operations (intervention reports, hours worked, etc.)
- Participate in resolving customer disputes, in collaboration with internal stakeholders

Security

- Contribute to the follow-up of regulatory controls and ensure compliance of premises and regulatory compliance (health, safety and environment)
- Conducting safety inspections
- Participate in analyzing the causes of workplace accidents and propose corrective actions, if necessary, in collaboration with the safety and environment teams

Management

- Ensure that resources (means, human resources, etc.) are correctly sized on the basis of activity, in collaboration with line management
- Support and monitor the team(s) assigned to him/her (integration, skills development, etc.)
- Participate in the application of HR policy (performance, compensation, etc.) by collaboration with human resources teams
- Manage, monitor and control the working hours and absences of the team(s) assigned to it (hours worked, vacations, calendar, etc.), using business tools where necessary

RESPONSIBILITIES AND SCOPE FOR ACTION

- Control the profitability of its perimeter
- Guarantees the quality and timeliness of work within its scope
- Guarantees customer satisfaction within its scope
- Ensure the conformity of premises, workstations and tools within the scope of the project
- Manage and coordinate internal stakeholders within the scope of the project (sales teams, operational teams, human resources, etc.)
- Know, apply and enforce health and safety rules (personal protective equipment, procedures, authorizations, training, etc.)
- Know, apply and strictly enforce environmental rules (sorting, anti-contamination, etc.)
- Support and ensure the performance of your teams and your scope of responsibility
- Know, apply and enforce internal and external compliance procedures and rules

PROFESSIONAL KNOWLEDGE

Diploma(s) and/or experience(s)

2 to 3 years' higher education in a technical field and/or 5 years' experience preferred significant desired

Specific knowledge(s)

Technical skill(s)

- General management knowledge
- Knowledge professional in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.)
- Professional knowledge of products (ranges, functions, etc.)
- General knowledge of IT tools and information systems
- General knowledge of health, safety and environmental regulations
- General knowledge of management
- Intermediate level in English (B1)

Behavioral skill(s)

- Rigor
- Analytical skills
- Active listening
- Perseverance
- People skills