Global Food Services Lead H/F

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Global Food Services Lead, to join our team in Paris on a permanent basis. This is a great opportunity for an experienced and enthusiastic candidate to join a global account team.

As the Food Services Lead/SME, you will be responsible for leading and continuously improving food service operations across our global client's portfolio. This is a crucial role, fully embedded within the Workplace Experience programme, and dedicated to ensuring food services are a driving force for positive employee experience, fostering connection, collaboration, and productivity.

This role requires a passion for hospitality and customer service, working to enhance the overall workplace environment and achieving contract objectives. You will be a key influencer in ensuring delivery of our client's food service strategy through supplier relationship management around the globe.

What you'll do:

Supplier & Operations Management

• Act as the single point of contact for all food service matters for the CBRE contract, supporting sourcing teams globally as needed.
• Ensure supplier performance meets contract requirements, service level agreements (SLAs), and key performance indicators (KPIs).
• Monitor and evaluate the daily operations of food service suppliers (cafeterias, dining, vending, office coffee, and special projects), ensuring alignment with local legislation and client standards.
• Oversee and ensure the provision of high-quality food service for all events, meeting specified standards and requirements
• Use data analytics to monitor supplier performance, identify trends and make data-driven recommendations for improvement.
• Maintain serv-safe certification and ensure compliance with food safety standards.

Client Relationships & Stakeholder Management

• Serve as the primary liaison between CBRE, our client, and food service suppliers, embodying a customer-centric approach.
• Proactively manage client satisfaction, regularly assessing and adapting services to meet evolving needs, with a focus on delivering exceptional hospitality.
• Analyse customer feedback, usage data and other relevant metrics to understand client needs and preferences and inform service improvements.
• Demonstrate strong client management skills, building and maintaining effective relationships with stakeholders at all levels.

Risk & Issue Management

• Identify potential risks in food service delivery and implement controls to mitigate them.
• Act as the escalation point for any food service-related issues, ensuring swift resolution or escalation to senior leadership as appropriate.
• Monitor and report on supplier risk and performance, ensuring contract adherence and alignment with our client's objectives.
• Use data analytics to identify potential risk areas, monitor performance trends, and proactively address issues.

Programme Integration & Cross-Functional Collaboration

• Integrate food service initiatives within the broader Workplace Experience programme, supporting cross-functional objectives.
• Facilitate communication and collaboration between facility managers, soft service managers, and business stakeholders.
• Lead or participate in special projects to enhance food service offerings and support the workplace strategy.

Continuous Improvement & Industry Engagement

• Stay informed of industry trends, innovations, and best practices through training and participation in relevant associations.
• Influence supplier technology and service direction to support our client's strategic goals.
• Develop and execute strategies to improve food service quality, efficiency, and employee experience.
• Apply data analytics to evaluate the effectiveness of improvement initiatives, identify opportunities for optimisation, and measure the impact on key performance indicators.

What you'll need:

• Fluent in French and English.
• Proven client management and relationship-building skills.
• Demonstrated experience in hospitality and catering operations
• Experience in food service operations, supplier management, and programme integration.
• A passion for customer service and hospitality, with a strong understanding of how food services can positively impact employee experience and workplace culture.
• A proven ability to lead and influence, with strong communication and interpersonal skills
• Experience in using data analytics to improve performance and inform decisions.
• Ability to identify data/analytics needs and collaborate on reporting enhancements.
• A strong blend of operational expertise, with a proven ability to manage day-to-day activities and ensure efficient service delivery, and strategic thinking, able to identify opportunities for improvement and develop long-term plans.

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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