FS Engineer L1

Job Title: IT Desktop Support Technician

Job Type & Location: Onsite || Chatellerault, Nouvelle-Aquitaine, France || 40 Hrs/Week (Monday to Friday)

Job Requirements:

Technical

• Minimum 1 to 2 years of experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Good communication skills in English ; French language proficiency is a strong advantage.

Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• bility to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

• bility to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.
• bility to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.),

_ Non-Technical _

• Good Customer management skill,
• Good in oral and written communication
• ble to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• bility to work independently or as part of a team
• bility to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules