Publiée 12 juin 2026
Hub Manager-Rennes
Cainiao
Rennes, Hauts-de-France 60420, France
CDI
Role Summary
The Last Mile Hub Leader is responsible for managing and optimizing hub and delivery operations across a defined region.
The role has two distinct but linked scopes of responsibility: On-the-road (regional last-mile partner management through a team of Last Mile Supervisors) and Under-the-roof (hub-based sorting, XL/L2L handling, X-dock, DSP sorting/loading and dispatch). This is a hands-on operational role reporting to the Head of Last Mile, focused on tactical execution, operational stability, and continuous improvement.
Key Responsibilities
Scope 1 - On the Road (Regional delivery operations Management)
Scope 2 - Under the Roof (Hub Operations & X-dock)
Shared Responsibilities
Key Qualifications
• At least 3 years of experience in delivery operations, logistics, or supply chain management in a supervisory or managerial capacity.
• Proven success in managing daily operational workflows and leading diverse teams.
• Skills:
• Strong leadership and people management skills with a hands-on approach.
• Excellent organizational and problem-solving abilities.
• Proficiency in delivery management systems and data analysis tools.
• Demonstrates proficiency in Excel and strong analytical thinking skills to interpret data, solve problems, and data-driven decision-making
• Proactive and Results-Oriented: Demonstrates the ability to anticipate issues, and take proactive steps to achieve operational goals.
• Ability to Collaborate with teams to evaluate existing processes and lead efforts to continuisly improve performance
• Good communication skills, with fluency in French and English (mandatory).
• Other Requirements:
• Availability to work flexible hours, including weekends or holidays, based on operational needs.
• Familiarity with regional logistics networks and regulatory requirements.
Department France COE Locations Rennes Hub
The Last Mile Hub Leader is responsible for managing and optimizing hub and delivery operations across a defined region.
The role has two distinct but linked scopes of responsibility: On-the-road (regional last-mile partner management through a team of Last Mile Supervisors) and Under-the-roof (hub-based sorting, XL/L2L handling, X-dock, DSP sorting/loading and dispatch). This is a hands-on operational role reporting to the Head of Last Mile, focused on tactical execution, operational stability, and continuous improvement.
Key Responsibilities
Scope 1 - On the Road (Regional delivery operations Management)
- Manage last-mile delivery performance across the region via a team of Last Mile Supervisors who directly oversee Delivery Service Providers (DSPs) and field operations.
- Set regional delivery KPIs (on-time delivery, first-attempt success, failure rates), review supervisor scorecards, and drive corrective actions.
- Work with DSPs and supervisors on capacity planning, incident resolution and continuous improvement initiatives.
- Act as primary escalation point for complex field issues requiring cross-hub or partner coordination.
- Ensure partner compliance with contractual SLAs, safety standards and company processes.
Scope 2 - Under the Roof (Hub Operations & X-dock)
- Oversee hub-based sorting and handling activities including XL parcels, L2L flows and cross-dock operations to ensure efficient inbound/outbound throughput.
- Manage DSP sorting and loading activities at the hub (volume sorting, wave dispatch) and enforce SOPs for wave dispatch operations.
- Monitor hub KPIs and UTR process efficiency
- Coordinate resource allocation, layout and equipment needs to optimize throughput during peaks and disruptions.
Shared Responsibilities
- People Leadership & HR: Recruit, onboard, develop and retain hub and supervisor teams in partnership with HR and temp agencies; conduct performance reviews and coaching.
- Process Optimization & Quality Control: Identify bottlenecks across both scopes, implement SOPs, and run continuous improvement projects to reduce cost and improve service.
- Stakeholder Coordination: Liaise with regional ops, planning, finance, HR and temp agencies for forecasting, staffing and budget alignment; represent the hub in cross-functional meetings.
- Compliance & Risk Management: Ensure adherence to labor laws, safety protocols and regulatory requirements; prepare and execute contingency plans for disruptions.
Key Qualifications
- Education:Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (Master's degree is a plus).
- Experience:
• At least 3 years of experience in delivery operations, logistics, or supply chain management in a supervisory or managerial capacity.
• Proven success in managing daily operational workflows and leading diverse teams.
• Skills:
• Strong leadership and people management skills with a hands-on approach.
• Excellent organizational and problem-solving abilities.
• Proficiency in delivery management systems and data analysis tools.
• Demonstrates proficiency in Excel and strong analytical thinking skills to interpret data, solve problems, and data-driven decision-making
• Proactive and Results-Oriented: Demonstrates the ability to anticipate issues, and take proactive steps to achieve operational goals.
• Ability to Collaborate with teams to evaluate existing processes and lead efforts to continuisly improve performance
• Good communication skills, with fluency in French and English (mandatory).
• Other Requirements:
• Availability to work flexible hours, including weekends or holidays, based on operational needs.
• Familiarity with regional logistics networks and regulatory requirements.
Department France COE Locations Rennes Hub
