Customer Success Specialist

AI is rewriting how enterprises run. Payflows is the platform making it happen.

The world's largest companies are held back by complexity - disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.

Payflows is building the agentic platform for enterprise finance team - where AI agents handle the repetitive work so every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made.

In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision - powered by AI.

One intelligent platform, endless possibilities.

The Role

You'll be part of the team ensuring our customers get maximum value from Payflows - driving adoption, satisfaction, and long-term success.

As a Customer Success Specialist, you'll support strategic accounts, strengthen relationships, and help identify growth opportunities. You'll learn from experienced CSMs, gain exposure to enterprise clients, and develop into a trusted partner for our customers.

This is a career-launching role for someone who's ambitious, structured, and eager to learn how world-class customer success is done.

Your Mission

Drive Adoption

• Guide users through best practices and help them unlock the full potential of Payflows.
• Support onboarding and ongoing enablement efforts to ensure customers succeed.

Build Relationships

• Engage with customer teams regularly, providing proactive support and ensuring satisfaction.
• Be the first point of contact for daily questions, feedback, and feature requests.

Support Retention and Growth

• Collaborate with CSMs to identify opportunities for upsell or deeper adoption.
• Track account health and surface insights that help customers see measurable ROI.

Collaborate Internally

• Partner with Product, Implementation, and Growth teams to ensure feedback loops are tight and customer needs are met.
• Contribute to playbooks and best practices that help scale success across the organisation.

Learn and Grow Fast

• Build deep product knowledge and SaaS success fundamentals.
• Develop the skills to progress into a full Customer Success Manager role.

Who You Are

• You're a recent graduate or have 1-2 years of experience in SaaS, consulting, or customer-facing roles.
• You're structured, analytical, and curious - always asking "how can we make this better?"
• You're a natural communicator who builds rapport easily and communicates clearly.
• You're eager to work directly with customers and make an immediate impact.
• You're passionate about the intersection of finance, technology, and AI, and you want to help shape how enterprises work.
• You're proactive, reliable, and thrive in fast-paced environments where ownership comes early.
• You're fluent in English (French is a plus).

Your Skills

• Strong academic foundation in business, economics, finance, or engineering.
• Excellent communication and presentation skills - confident in customer-facing interactions.
• Organised and process-driven - you love creating structure and clarity.
• Comfortable with tools like Notion, HubSpot, and Excel, and quick to learn new ones.
• Strong sense of accountability - you take ownership and deliver results.
• A fast learner with a passion for building strong relationships and understanding customer needs.

Our Non-Negotiables

Resilience - We're on a multi-decade mission to reinvent enterprise finance. You embrace challenges, adapt fast, and learn through adversity.
Hunger - You push yourself to grow every day, raising the bar for yourself and those around you.
Trustworthiness - You take ownership, communicate openly, and get it done with integrity and consistency.

This isn't a customer support job.
It's a launchpad for the next generation of Customer Success leaders.

If you're hungry to learn, build relationships, and make an impact from day one - welcome to Payflows.