Customer Success Manager

AI is rewriting how enterprises run. Payflows is the platform making it happen.

The world's largest companies are held back by complexity - disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.

Payflows is building the AI-native Finance OS for enterprise - connecting every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made.

In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision - powered by AI.
One intelligent platform, endless possibilities.

The Role

You'll be at the centre of how Payflows builds long-term customer partnerships - ensuring our clients not only succeed on our platform but expand with us.

As a Customer Success Manager, you'll own relationships with enterprise finance teams - helping CFOs, Treasurers, and Procurement leaders achieve measurable results. You'll drive adoption, unlock value, and identify opportunities to grow Payflows' footprint within each account.

This is a role for someone who combines strategic thinking, relationship mastery, and commercial acumen - someone who thrives on impact, influence, and excellence.

Your Mission

Drive Adoption and Value

• Partner with customers to deeply understand their objectives and translate them into success plans.
• Ensure full adoption of Payflows' platform across Finance, Treasury, and Procurement teams.
• Deliver measurable outcomes that demonstrate business impact.

Build and Strengthen Relationships

• Develop deep, trusted relationships with key decision-makers - from operational users to CFO-level stakeholders.
• Serve as the voice of the customer internally, championing their needs and feedback across Product and Engineering.

Retain and Expand Accounts

• Identify upsell and cross-sell opportunities by aligning Payflows' capabilities with evolving customer goals.
• Collaborate with Sales to execute account expansion strategies and renewals.

Operate with Precision

• Monitor account health metrics, anticipate risks, and drive proactive engagement.
• Maintain operational excellence through structured processes, documentation, and forecasting.

Collaborate Cross-Functionally

• Partner with Product, Implementation, and Growth to ensure alignment, fast issue resolution, and seamless customer experience.

Who You Are

• You have 2-5 years of experience in Customer Success, Account Management, or Consulting - ideally in B2B SaaS or fintech.
• You're a relationship builder - empathetic, curious, and trusted by executives and operators alike.
• You're commercially savvy - you understand how to identify business value, articulate ROI, and drive expansion.
• You thrive in high-performance environments, balancing strategic thinking with operational execution.
• You're data-driven - comfortable interpreting usage metrics, identifying risks, and designing playbooks for retention and growth.
• You communicate with precision - concise, confident, and customer-centric.
• You're fluent in English (French is a plus).

Your Skills

• Proven track record managing or enterprise SaaS accounts, driving adoption and expansion.
• Exceptional stakeholder management and communication skills - from onboarding to QBRs.
• Strong analytical mindset - able to interpret data and make decisions that improve customer outcomes.
• Experience building and executing account success plans tied to measurable KPIs.
• Passion for SaaS, finance, and automation - you want to help modern CFOs and Treasurers succeed.
• Ownership mentality - you don't wait for direction, you act on insight.

Our Non-Negotiables

Resilience - We're on a multi-decade mission to reinvent enterprise finance. You embrace challenges and thrive in the fight.
Hunger - You push yourself (and the company) to raise the bar and maximise impact.
Trustworthiness - You take ownership, solve problems, and get it done with integrity and consistency.

This isn't a support role - it's a performance role.
If you're hungry to build relationships that drive real business impact, welcome to Payflows.