Support Engineer (DWDM/OTN)

For over 20 years, Ekinops has been driving innovation in network systems. We provide solutions focused on the needs of communication service providers and enterprises worldwide.

We provide open, trusted and innovative network connectivity and enable our customers' success by delivering high value-added software-driven solutions. Today, over 120 international service providers, including numerous Tier 1 carriers around the world, trust our people and technologies.

Over 50% of our 500+ strong team works in our multi-national Agile R&D centers. Our company has a strong international background, with sales offices strategically located around the world.

Ekinops is recognized for its ESG commitments with considerable improvement in ESG rating following 2025 Gold Medal by EcoVadis.

Duties and Responsibilities:

As a Support Engineer you will deliver technical support to worldwide customers (service providers, system integrators, etc) in order to validate Ekinops solutions in their environment, deliver Installation & Commissioning services, win projects and provide level 3 support and maintenance.

Your main driver is to have the best possible customer satisfaction. You are reporting to the Transport CSO Manager.

Responsibilities: Pre-sales and Post-sales support

• Lab and field trials at Ekinops premises and/ or at customer facilities.
• Write test plans and ensure their execution with the customer
• Write and support methods of procedures.
• Supporting Customers and/or Contractors installations, commissioning and acceptance testing of Ekinops DWDM networks.
• Provide formal and hands on training to customers on Ekinops transport products (transport platform and network management)
• Provide technical customer support by mail, phone or Ekinops web site incl 24/7 coverage.
• Register support requests in Ekinops support trouble ticketing tool and ensure follow-up until ticket closure
• Open RMAs and ensure RMAs follow-up
• Work with customer to identify their technical and professional service needs.

Education:

• Engineer degree with a specialty in DWDM optical networks

Profile and skills:

• 10 year of experience in the Telecom industry among which at least 2 to 5 years of experience integrating/Validating DWDM products, or deploying DWDM products, or providing technical support with a telecom manufacturer or with a telecom operator.
• Experience with dark fiber, SONET, OTN, IP, and switched Ethernet
• Strong knowledge of DWDM transmission parameters (NLE, OSNR, FEC performance, ...)
• Knowledge of OTN Standard
• Knowledge in Network Management System and Network Supervision
• Trouble shooting skills.
• Experience in Test and Measurement equipment for DWDM and Ethernet (Optical Spectrum Analyzer, OTDR, protocol testers...)
• Strong MS Office skills
• An experience as a trainer is a plus

Particular abilities

• Clear and effective communication skills
• Service oriented business mindset
• Ability to drive several tasks in parallel
• Experience in customer relation
• Organized and Rigorous
• Ability to work independently and make decisions
• Ability to give oral presentations in English
• Position subject to travels in Europe

Language:

• French and English fluent
• Flemish is welcome

Recruitment process:

At Ekinops, we believe diversity makes us stronger! We hire talents based on skills, experience, and potential-nothing else. No matter your age, gender, background, or abilities, what matters to us is what you bring to the team. Join us and thrive in an inclusive, open-minded workplace where everyone has a voice!

3 interviews:

1st with the Transport CSO Director

2nd with the Talent Acquisition Manager

3rd with VP.