Publiée 13 juin 2026
Sr Manager - Customer Interaction Suite
Tata Communications
Paris, Île-de-France 75000, France
CDI
About the Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Information
Role Overview
We are hiring a results-driven Business Development Manager to accelerate growth in the French market, with a strong focus on selling SMS, RCS, WhatsApp Business API, Voice, and CX Platform solutions to Enterprises
This role will be responsible for new business acquisition, strategic deal execution, and multi-channel adoption, helping enterprises transition from traditional messaging to AI-powered, omnichannel customer engagement platforms.
Key Responsibilities
1. New Business Acquisition & Revenue Ownership
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Information
Role Overview
We are hiring a results-driven Business Development Manager to accelerate growth in the French market, with a strong focus on selling SMS, RCS, WhatsApp Business API, Voice, and CX Platform solutions to Enterprises
This role will be responsible for new business acquisition, strategic deal execution, and multi-channel adoption, helping enterprises transition from traditional messaging to AI-powered, omnichannel customer engagement platforms.
Key Responsibilities
1. New Business Acquisition & Revenue Ownership
- Own end-to-end new logo acquisition across key industries (fintech, retail, e-commerce, travel, logistics, BFSI).
- Build and manage a strong pipeline across SMS, RCS, WhatsApp, Voice, and CX Platform solutions.
- Lead full sales cycle-from prospecting and discovery to solution positioning, pricing, negotiation, and closure.
- Deliver against revenue, margin, and channel-mix targets for France.
- Position SMS as the entry point, while driving upsell into RCS, WhatsApp, Voice, and CX platform capabilities.
- Sell integrated customer engagement use cases: OTP, alerts, marketing campaigns, conversational messaging, customer support, and automation.
- Articulate value of CX platforms including journey orchestration, automation, analytics, and AI-driven engagement.
- Drive multi-channel attach rates and increase wallet share per customer.
- Execute localized GTM strategies aligned to France, including vertical-specific plays and use-case-led selling.
- Identify whitespace opportunities and build targeted account penetration strategies.
- Partner with Marketing on ABM campaigns, events, and demand generation initiatives.
- Track pipeline, conversion, and win/loss trends to continuously optimize GTM execution.
- Develop relationships with aggregators, ISVs, SIs, and OTT ecosystem players to drive indirect growth.
- Identify opportunities for traffic growth, routing optimization, and margin expansion in SMS and Voice.
- Collaborate with platform partners (e.g., Meta/WhatsApp, Google/RCS ecosystem) to strengthen market positioning.
- Work closely with Sales Ops, Product, Carrier Relations, Finance, and Customer Success to ensure seamless deal execution.
- Provide structured market feedback to influence product roadmap, pricing models, and GTM priorities.
- 5-10+ years in Business Development / Sales within CPaaS, telecom, SaaS, or CX platforms.
- Proven experience selling SMS, WhatsApp Business API, RCS, Voice, or customer engagement platforms.
- Strong understanding of A2P SMS ecosystem, French telecom landscape, and enterprise messaging use cases.
- Track record of new business acquisition and quota achievement.
- Fluency in French and English (mandatory).
- Strong consultative selling and solution-based approach.
