Publiée 17 juin 2026
Technical Assistance Process & System Lead
Stellantis
Poissy, Île-de-France 78300, France
CDI
Description du poste
Filière/Métier
Sales & Marketing - Sales & Marketing
Intitulé du poste
Technical Assistance Process & System Lead
Contrat
CDI
Statut
Cadre
Description de la mission
The mission
Technical Assitance to Dealers is a major activity within Stellantis' After-Sales department, strongly focused on Customer satisfaction.
As part of Stellantis' new strategy, a major transformation of Technical Support has been undertaken.
Therefore, you will join the Global Technical Assistance team in a key position to :
o Support this transformation by optimizing end-to-end processes and implementing them in the new Technical Assistance tool currently under development.
o Optimize assistance processes to support the development of new technologies (electric vehicles, hybrids, driver assistance systems, connected services, etc.).
o Improve Technical Assistance performance through AI at every stage of the process.
You will interact with a wide range of stakeholders: technical agents, technical delegates, suppliers, IT, dealers, partner manufacturers, and quality.
International role with close collaboration with all regions and countries where the group operates.
Your role
• Design and optimize global technical assistance processes in a highly international environment.
• Ensure quality and consistency of technical support processes in/cross all regions.
• Implement and harmonize a single tool for managing technical assistance activities worldwide
Main responsibilities
• Design and optimize technical support and repair processes tailored to Stellantis vehicles and service networks.
• Implement the new technical Assistance workflows in all regions and technical perimeters
• Leverage deep knowledge of workshop and Technical Assistannce operations to identify pain points and propose simplified, effective solutions.
• Collaborate with field teams, Regions and technical departments to ensure seamless implementation of support strategies.
• Interpret and utilize Stellantis technical documentation to support diagnostics, repair procedures, and training.
• Act as a bridge between central technical teams, Regions field operations, ensuring feedback loops and continuous improvement.
• Benchmark and integrate best practices from other OEMs to enhance Stellantis service performance.
• Provide strategic insights and a 360° vision of the repair workshop environment to support decision-making.
• Contribute to the development of technical content, tools, and documentation for internal and external stakeholders.
Profil
3 to 5 years of proven experience in the automotive repair industry, preferably within or in close collaboration with Stellantis.
• Strong understanding of workshop processes, diagnostic tools, and repair methodologies.
• Experience in process design and simplification, with a focus on user-centric solutions.
• Exposure to other OEMs is a strong plus.
Excellent analytical and synthesis skills, with the ability to translate complex issues into actionable plans.
• Problem solving Skills and ability to automotize/innovate
• Strong communication and collaboration skills across technical and non-technical teams.
Localisation du poste
Pays
Europe, France
Ville
Poissy
Critères candidat
Niveau d'expérience min. requis
3 à 5 ans
Langues
Anglais (C1 - Courant (3,5 - 4,4 Bright))
Filière/Métier
Sales & Marketing - Sales & Marketing
Intitulé du poste
Technical Assistance Process & System Lead
Contrat
CDI
Statut
Cadre
Description de la mission
The mission
Technical Assitance to Dealers is a major activity within Stellantis' After-Sales department, strongly focused on Customer satisfaction.
As part of Stellantis' new strategy, a major transformation of Technical Support has been undertaken.
Therefore, you will join the Global Technical Assistance team in a key position to :
o Support this transformation by optimizing end-to-end processes and implementing them in the new Technical Assistance tool currently under development.
o Optimize assistance processes to support the development of new technologies (electric vehicles, hybrids, driver assistance systems, connected services, etc.).
o Improve Technical Assistance performance through AI at every stage of the process.
You will interact with a wide range of stakeholders: technical agents, technical delegates, suppliers, IT, dealers, partner manufacturers, and quality.
International role with close collaboration with all regions and countries where the group operates.
Your role
• Design and optimize global technical assistance processes in a highly international environment.
• Ensure quality and consistency of technical support processes in/cross all regions.
• Implement and harmonize a single tool for managing technical assistance activities worldwide
Main responsibilities
• Design and optimize technical support and repair processes tailored to Stellantis vehicles and service networks.
• Implement the new technical Assistance workflows in all regions and technical perimeters
• Leverage deep knowledge of workshop and Technical Assistannce operations to identify pain points and propose simplified, effective solutions.
• Collaborate with field teams, Regions and technical departments to ensure seamless implementation of support strategies.
• Interpret and utilize Stellantis technical documentation to support diagnostics, repair procedures, and training.
• Act as a bridge between central technical teams, Regions field operations, ensuring feedback loops and continuous improvement.
• Benchmark and integrate best practices from other OEMs to enhance Stellantis service performance.
• Provide strategic insights and a 360° vision of the repair workshop environment to support decision-making.
• Contribute to the development of technical content, tools, and documentation for internal and external stakeholders.
Profil
3 to 5 years of proven experience in the automotive repair industry, preferably within or in close collaboration with Stellantis.
• Strong understanding of workshop processes, diagnostic tools, and repair methodologies.
• Experience in process design and simplification, with a focus on user-centric solutions.
• Exposure to other OEMs is a strong plus.
Excellent analytical and synthesis skills, with the ability to translate complex issues into actionable plans.
• Problem solving Skills and ability to automotize/innovate
• Strong communication and collaboration skills across technical and non-technical teams.
Localisation du poste
Pays
Europe, France
Ville
Poissy
Critères candidat
Niveau d'expérience min. requis
3 à 5 ans
Langues
Anglais (C1 - Courant (3,5 - 4,4 Bright))
