Publiée 20 juin 2026
Technicien support de proximité - Niveau 2
Stefanini
Lyon, Auvergne-Rhône-Alpes 69061 CEDEX 06, France
CDI
Job Description
Our company is developing and you can expand your career along with it. You will act as the On-Site Support Technician and you will be responsible for resolving end-user issues locally and acting as the on-site representative for remote IT colleagues.
The primary tasks of the OSS Technician will include : managing issues that cannot be resolved remotely and overseeing the IT inventory. The OSS will serve as a Level 2 Support Specialist. Candidates for this role should have advanced IT support knowledge and experience with specialized tools.
Key Responsibilities
Job Requirements
Training Needs/Requirements
All employees are required to complete mandatory training programs as part of their employment. This includes onboarding training, which is compulsory for all new hires and must be completed within the timelines communicated. Onboarding may include, but is not limited to, online induction courses, compliance and ethics training, cybersecurity awareness, and any country-specific or role-related content shared with the employee.
In addition, employees are required to complete Health & Safety (H&S) training in accordance with local legislation and internal policies, within the deadlines specified. Timely completion of all mandatory training is a condition of employment.
What's Next
It's best to apply today, as job postings can be taken down, and we wouldn't want you to miss this opportunity. If you need further information, feel free to reach out to us at [email protected]and we'll be happy to assist!
The above job description has been designed to outline the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive list of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
At Stefanini Group, we value diversity and equity. We are committed to creating an inclusive environment for all employees, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We believe in the importance of being yourself and encourage individuality in the workplace.
About Us
We are Stefanini Group, a global tech consulting company of Brazilian origin, driven by the belief that people have the power to transform businesses through technology.
Present in over 40 countries, our mission is to co-create solutions with our clients that accelerate results and improve the experiences of people and organizations.
Here at Stefanini, we like to say that technology is not the end, but the means-it's the people behind it that truly matter.
With an AI First mindset, we focus on cutting-edge technology to achieve results for our clients.
We are a collaborative organization that fosters a dynamic environment where you'll learn by doing, grow alongside a supportive team, and have the chance to contribute ideas and projects.
We don't just talk about digital transformation, we believe in real transformation that starts with people and drives meaningful business impact.
Fraud Alert
We want to inform you about potential scams targeting job seekers by falsely using Stefanini's name. We apologize for any confusion this may cause.
Please note that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive unsolicited messages requesting payment or personal information, please disregard them.
If you believe you've been targeted, contact us immediately at [email protected] for verification.
Key Points to Remember
Stay vigilant, and feel free to reach out for verification. Your safety and security are our top priorities.
#LI-ONSITE
Our company is developing and you can expand your career along with it. You will act as the On-Site Support Technician and you will be responsible for resolving end-user issues locally and acting as the on-site representative for remote IT colleagues.
The primary tasks of the OSS Technician will include : managing issues that cannot be resolved remotely and overseeing the IT inventory. The OSS will serve as a Level 2 Support Specialist. Candidates for this role should have advanced IT support knowledge and experience with specialized tools.
Key Responsibilities
- Create ServiceNow tickets on behalf of users, if they have not already done so;
- Ensure users comply with the company's IT standards and policies;
- Resolve tickets within the timelines defined by SLAs;
- Read and understand technical documentation in English (e.g. work instructions and operational documents);
- Manage IT inventory and the lifecycle of devices;
- Track and follow up on tickets assigned to groups;
- Deliver hardware orders on time;
- Manage mobile devices using tools such as AirWatch and Intune;
- Troubleshoot and understand errors related to Windows operating systems (Windows 7, 10, 11);
- Advanced knowledge of Windows operating systems;
- Perform network cable patching and, occasionally, switch racking;
- Be proficient with Microsoft Office 365 tools;
- Perform hardware troubleshooting for devices such as HP equipment, barcode scanners, ZEBRA printers, and more;
- Assist with small-scale deployment projects.
Job Requirements
- Experience: 3 to 5 years in an IT support role;
- Autonomy: High degree of autonomy and ability to work independently;
- Technical Communication: Ability to simplify and explain technical information to non-technical users;
- Customer Service Orientation: Proactive approach to user needs, empathetic attitude, and strong teaching skills;
- Organizational Skills: Highly organized with excellent time management;
- Teamwork: Strong team spirit and collaboration skills;
- Driver's License: A valid driver's license is a plus;
- Language Skills: Proficiency in English is required.
Training Needs/Requirements
All employees are required to complete mandatory training programs as part of their employment. This includes onboarding training, which is compulsory for all new hires and must be completed within the timelines communicated. Onboarding may include, but is not limited to, online induction courses, compliance and ethics training, cybersecurity awareness, and any country-specific or role-related content shared with the employee.
In addition, employees are required to complete Health & Safety (H&S) training in accordance with local legislation and internal policies, within the deadlines specified. Timely completion of all mandatory training is a condition of employment.
What's Next
It's best to apply today, as job postings can be taken down, and we wouldn't want you to miss this opportunity. If you need further information, feel free to reach out to us at [email protected]and we'll be happy to assist!
The above job description has been designed to outline the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive list of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
At Stefanini Group, we value diversity and equity. We are committed to creating an inclusive environment for all employees, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We believe in the importance of being yourself and encourage individuality in the workplace.
About Us
We are Stefanini Group, a global tech consulting company of Brazilian origin, driven by the belief that people have the power to transform businesses through technology.
Present in over 40 countries, our mission is to co-create solutions with our clients that accelerate results and improve the experiences of people and organizations.
Here at Stefanini, we like to say that technology is not the end, but the means-it's the people behind it that truly matter.
With an AI First mindset, we focus on cutting-edge technology to achieve results for our clients.
We are a collaborative organization that fosters a dynamic environment where you'll learn by doing, grow alongside a supportive team, and have the chance to contribute ideas and projects.
We don't just talk about digital transformation, we believe in real transformation that starts with people and drives meaningful business impact.
Fraud Alert
We want to inform you about potential scams targeting job seekers by falsely using Stefanini's name. We apologize for any confusion this may cause.
Please note that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive unsolicited messages requesting payment or personal information, please disregard them.
If you believe you've been targeted, contact us immediately at [email protected] for verification.
Key Points to Remember
- Legitimate job offers only follow interviews conducted with our hiring managers or clients
- We will never ask for payment at any stage of the recruitment process
Stay vigilant, and feel free to reach out for verification. Your safety and security are our top priorities.
#LI-ONSITE
