Solution Architect

And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place!

Agentforce is the future of AI, and you are the future of Salesforce.Functional ArchitectThe Functional Architect leads consultative engagements with complex enterprise customers, partnering with key stakeholders to create compelling visions while advising and executing on AI‑enhanced strategies. They serve as hands‑on advisors, leveraging strong interpersonal skills, functional and/or technical knowledge, Salesforce product knowledge (including AI capabilities), industry experience, consulting experience, and deep understanding of their client’s business to deliver measurable customer ROI.Functional Architects are strong presenters and facilitators who obtain customer acceptance by understanding and delivering the right strategic vision while driving the difficult conversations necessary to execute business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results.In today's AI‑first landscape, Functional Architects must demonstrate proficiency with modern AI development tools, understand Salesforce’s AI ecosystem, and leverage these technologies to accelerate delivery and enhance solution quality.Core ResponsibilitiesParticipating in business process redesign with an AI‑first mindset, identifying opportunities for intelligent automation, predictive analytics, and agentic workflowsDesigning Agentforce implementations to automate customer service, sales processes, and business workflowsWorking closely with customers to understand current business processes and identify AI augmentation opportunitiesFacilitating discussions with various levels of customer’s IT and business stakeholders on AI adoption strategies and change managementDeveloping strong client relationships by building trust, rapport, and positive working relationships with both internal and external stakeholdersArticulating the business value of AI/ML capabilities in Salesforce solutions to executive audiencesWhat You Will DoAccelerated Development & DeliveryLeveraging AI‑assisted development tools (Cursor, GitHub Copilot, Claude Code, or similar) to accelerate configuration, code generation, and documentationLeading project's functional workstream from scoping to rollout with emphasis on rapid prototyping using AI toolsSpeed is paramount - utilizing AI coding assistants to reduce time‑to‑value and increase iteration velocitySolution Design & ArchitecturePreparing and facilitating workshops (in‑person and virtual)Designing business processes that incorporate Agentforce agents, Einstein predictions, and intelligent workflowsDesigning solutions with technical architects, evaluating when to leverage AI capabilities vs.

traditional automationChoosing the functionalities to be activated to properly answer customer requirements, including AI features like Prompt Builder, Einstein Copilot, and AgentforceWriting functional specifications and user stories for both standard and AI‑enhanced featuresManaging the product backlog with clear prioritizationDesigning solutions according to Salesforce best practices, maximizing point‑and‑click configuration and AI‑native featuresConfiguring Agentforce agents, Einstein features, and AI‑driven automation alongside standard platform capabilitiesParticipating in UAT and Go‑Live process, including test planning, development of test scripts, testing logistics, test execution, and status reportingDesigning AI model evaluation and monitoring strategies to ensure solution qualityRequired ExperienceCore Qualifications8+ years of experience in enterprise software as an analyst, product owner, or functional consultantDemonstrated capability to understand business strategies and application objectives, and translate those requirements into effective process designsExcellent design skills, including the ability to critique visual elements and optimize user flowsExcellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videosSelf‑directed, with the ability to break down complex processes, assign actions, and manage progress toward deadlinesExpertise in process modeling tools and best practicesIndustry domain expertise is highly appreciated (Lifesciences, Telco, or Insurance)Proficient in both English and French (written and spoken)Salesforce certificationsUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all.

And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.#J-18808-Ljbffr