Application Support Engineer (WCS & Warehouse Automation)

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

About the Role

Our client is a leading industrial technology and engineering organization specializing in warehouse automation, logistics optimization, and digital supply chain solutions. Their teams design, deploy, and support software platforms that control and optimize complex warehouse operations for customers across multiple industries.

We are looking for an Application Support Engineer to help maintain and support Warehouse Control Systems (WCS) deployed in production environments. This role combines technical support, troubleshooting, incident management, software maintenance, and customer interaction. The ideal candidate enjoys solving technical issues, working directly with users, and ensuring mission-critical logistics systems operate reliably.

CONTRACT: Permanent (CDI)

LOCATION: Oullins/Lyon area, France (Hybrid)

PROCESS: 3 client interviews

Key Responsibilities

• Serve as the primary contact for customers requiring application support
• Manage support tickets and ensure compliance with SLA commitments
• Investigate, diagnose, and resolve software and system incidents
• Perform remote troubleshooting and technical interventions
• Implement corrective actions and temporary workarounds when needed
• Collaborate with development and technical teams on complex issues
• Maintain accurate documentation of incidents and resolutions
• Coordinate on-site interventions when remote support is insufficient
• Perform preventive maintenance and system audits at customer locations
• Contribute to improving technical documentation and knowledge bases

Requirements

• 3+ years of experience in application support, software maintenance, or technical support roles
• Strong knowledge of SQL and relational databases
• Experience with C#, C++, or object-oriented programming environments
• Experience troubleshooting software applications in production environments
• Understanding of Windows-based application ecosystems
• Ability to analyze incidents and identify root causes
• Fluent French (written and spoken)
• Bachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related field