Publiée 2 juillet 2026
Professional Services Consultant & Support Specialist
Earnix
Paris, Île-de-France 75000, France
CDI
Description
As a Professional Services Consultant, you will play a pivotal role in driving client success by leveraging your technical expertise and business acumen. You will guide clients through platform deployment-including configuring conversational AI agents-ensure their needs are met, and identify opportunities for growth and expanded usage.
What You'll Do
Collect and structure clients' needs (technical and functional) to ensure solutions align with their business objectives
Collaborated closely with cross-functional teams across the organization, conducting in-depth analysis of field-raised issues, providing temporary workarounds, and partnering with DevOps, R&D, Professional Services, and Product teams to drive permanent solutions and product improvements.
Analyze, prepare, and validate data necessary for solution deployment
Configure the platform to fit client needs-build, design, and refine AI Applications
Guide and train clients in platform deployment, ensuring smooth implementation
Facilitate workshops, deliver user training, and support change management
Troubleshoot issues and answer customer tickets within Professional Services scope
Proactively identify opportunities to expand usage and propose relevant solutions
Act as project manager on various projects, overseeing timelines, deliverables, and client satisfaction
Coordinate internally with sales & pre-sales, product, marketing, and engineering teams
Requirements
You'll Do It Using
2+ years of experience, preferably in consulting or working directly with customers
Experience as a support engineer in SaaS organizations in a B2B customer service/support setting
Experience with AWS, or Google Cloud or Azure work experience/certification
Experience with Linux, Windows and container engines
Excellent problem-solving skills with a desire to learn and take on responsibility
Understanding of modern LLM architectures (RAG, tools, agents, language models, API integrations)
Data analytics and data management proficiency
Project management and delivery skills to ensure successful execution and client satisfaction
Strong customer relationship skills to build and maintain positive client interactions
Fluency in English and French with strong communication capabilities in both languages
A passion for technical tasks as well as business analysis, bridging the gap between technology and business needs
Degree in a relevant field (e.g., Computer Science, Data Science, Engineering)
You'll Excel By
Demonstrating excellent project management skills, ensuring projects are completed on time and within scope
Exhibiting strong communication and interpersonal skills to collaborate effectively with clients and internal teams
Showing a proactive approach to identifying and solving problems
Being adaptable and open to learning, continuously improving your skills and knowledge
Managing multiple projects simultaneously with ease
It's Even Better If
You have hands-on experience building or deploying AI applications
You possess AI agent knowledge: setting up agents, prompting, tuning model behavior, implementing tools/integrations, retrieval, guardrails
You have experience in the financial services or SaaS industry
You enjoy data management activities and want to delve deeper into AI
Position Intro
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.
As a Professional Services Consultant, you will play a pivotal role in driving client success by leveraging your technical expertise and business acumen. You will guide clients through platform deployment-including configuring conversational AI agents-ensure their needs are met, and identify opportunities for growth and expanded usage.
What You'll Do
Collect and structure clients' needs (technical and functional) to ensure solutions align with their business objectives
Collaborated closely with cross-functional teams across the organization, conducting in-depth analysis of field-raised issues, providing temporary workarounds, and partnering with DevOps, R&D, Professional Services, and Product teams to drive permanent solutions and product improvements.
Analyze, prepare, and validate data necessary for solution deployment
Configure the platform to fit client needs-build, design, and refine AI Applications
Guide and train clients in platform deployment, ensuring smooth implementation
Facilitate workshops, deliver user training, and support change management
Troubleshoot issues and answer customer tickets within Professional Services scope
Proactively identify opportunities to expand usage and propose relevant solutions
Act as project manager on various projects, overseeing timelines, deliverables, and client satisfaction
Coordinate internally with sales & pre-sales, product, marketing, and engineering teams
Requirements
You'll Do It Using
2+ years of experience, preferably in consulting or working directly with customers
Experience as a support engineer in SaaS organizations in a B2B customer service/support setting
Experience with AWS, or Google Cloud or Azure work experience/certification
Experience with Linux, Windows and container engines
Excellent problem-solving skills with a desire to learn and take on responsibility
Understanding of modern LLM architectures (RAG, tools, agents, language models, API integrations)
Data analytics and data management proficiency
Project management and delivery skills to ensure successful execution and client satisfaction
Strong customer relationship skills to build and maintain positive client interactions
Fluency in English and French with strong communication capabilities in both languages
A passion for technical tasks as well as business analysis, bridging the gap between technology and business needs
Degree in a relevant field (e.g., Computer Science, Data Science, Engineering)
You'll Excel By
Demonstrating excellent project management skills, ensuring projects are completed on time and within scope
Exhibiting strong communication and interpersonal skills to collaborate effectively with clients and internal teams
Showing a proactive approach to identifying and solving problems
Being adaptable and open to learning, continuously improving your skills and knowledge
Managing multiple projects simultaneously with ease
It's Even Better If
You have hands-on experience building or deploying AI applications
You possess AI agent knowledge: setting up agents, prompting, tuning model behavior, implementing tools/integrations, retrieval, guardrails
You have experience in the financial services or SaaS industry
You enjoy data management activities and want to delve deeper into AI
Position Intro
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.
