Publiée 4 juillet 2026
Facilities Assistant/Floor Captain
Jones Lang LaSalle IP, Inc.
Paris, Île-de-France 75000, France
CDI
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facilities Assistant / Floor Captain
Position Overview
The Facilities Assistant / Floor Captain serves as the primary on-site point of contact for facility operations, providing frontline support to building occupants and ensuring smooth daily operations. This role combines customer service excellence with hands-on facilities management, acting as the visible face of JLL's integrated facilities management services.
Key Responsibilities
Customer Service & Communication Serve as the first point of contact for all building occupants, visitors, and vendors. Respond promptly to inquiries, service requests, and concerns with professionalism and courtesy. Maintain positive relationships with tenants and stakeholders, ensuring high levels of customer satisfaction. Communicate effectively across all levels of the organization and with external parties.
Facilities Operations Management Conduct regular floor walks and building inspections to identify maintenance needs, safety hazards, and opportunities for improvement. Monitor building systems and equipment, reporting any malfunctions or performance issues promptly. Coordinate with engineering and maintenance teams to ensure timely resolution of issues. Oversee daily housekeeping standards and janitorial services to maintain pristine building presentation.
Service Request Coordination Receive, log, and track service requests using computerized maintenance management systems (CMMS). Prioritize requests based on urgency and impact. Follow up on outstanding work orders to ensure completion and occupant satisfaction. Maintain accurate records of all activities and services provided.
Vendor & Contractor Management Coordinate access for vendors and contractors, ensuring proper authorization and safety compliance. Monitor vendor performance and service delivery quality. Assist with scheduling preventive maintenance activities and special projects. Serve as on-site liaison during after-hours or emergency service calls when required.
Health, Safety & Compliance Ensure compliance with all health and safety regulations. Conduct safety inspections and maintain safety equipment. Respond to emergency situations following established protocols. Support emergency preparedness initiatives and participate in drills. Report incidents and near-misses promptly.
Administrative Support Maintain organized documentation of building operations activities. Assist with meeting room setups and event coordination. Support move management and space planning activities. Prepare reports on facility performance metrics and service delivery.
Qualifications
Required:
Preferred:
Core Competencies
This position operates in a professional office building environment with regular interaction with building occupants and service providers. The role requires mobility throughout the facility, including stairs and mechanical spaces. Standard business hours with occasional flexibility required for special events or urgent situations.
Location:
On-site -Paris, FRA
Job Tags:
Hiring
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facilities Assistant / Floor Captain
Position Overview
The Facilities Assistant / Floor Captain serves as the primary on-site point of contact for facility operations, providing frontline support to building occupants and ensuring smooth daily operations. This role combines customer service excellence with hands-on facilities management, acting as the visible face of JLL's integrated facilities management services.
Key Responsibilities
Customer Service & Communication Serve as the first point of contact for all building occupants, visitors, and vendors. Respond promptly to inquiries, service requests, and concerns with professionalism and courtesy. Maintain positive relationships with tenants and stakeholders, ensuring high levels of customer satisfaction. Communicate effectively across all levels of the organization and with external parties.
Facilities Operations Management Conduct regular floor walks and building inspections to identify maintenance needs, safety hazards, and opportunities for improvement. Monitor building systems and equipment, reporting any malfunctions or performance issues promptly. Coordinate with engineering and maintenance teams to ensure timely resolution of issues. Oversee daily housekeeping standards and janitorial services to maintain pristine building presentation.
Service Request Coordination Receive, log, and track service requests using computerized maintenance management systems (CMMS). Prioritize requests based on urgency and impact. Follow up on outstanding work orders to ensure completion and occupant satisfaction. Maintain accurate records of all activities and services provided.
Vendor & Contractor Management Coordinate access for vendors and contractors, ensuring proper authorization and safety compliance. Monitor vendor performance and service delivery quality. Assist with scheduling preventive maintenance activities and special projects. Serve as on-site liaison during after-hours or emergency service calls when required.
Health, Safety & Compliance Ensure compliance with all health and safety regulations. Conduct safety inspections and maintain safety equipment. Respond to emergency situations following established protocols. Support emergency preparedness initiatives and participate in drills. Report incidents and near-misses promptly.
Administrative Support Maintain organized documentation of building operations activities. Assist with meeting room setups and event coordination. Support move management and space planning activities. Prepare reports on facility performance metrics and service delivery.
Qualifications
Required:
- 2+ years of experience in facilities management, building operations or hospitality
- Strong customer service orientation with excellent interpersonal skills
- Proficiency with Microsoft Office Suite and ability to learn CMMS platforms
- Effective written and verbal communication skills
- Ability to work independently and manage multiple priorities
- Physical capability to conduct building inspections (walking, climbing stairs, lifting up to 25 lbs)
Preferred:
- Associate's degree or relevant technical certification
- Experience in commercial real estate or corporate facilities environment
- Knowledge of building systems (HVAC, electrical, plumbing, life safety)
- Familiarity with workplace services and hospitality best practices
- Experience with Corrigo, Maximo, or similar work order management systems
Core Competencies
- Customer focus and service excellence
- Problem-solving and initiative
- Attention to detail and quality standards
- Reliability and professional presence
- Adaptability and flexibility
- Team collaboration
- Time management and organizational skills
This position operates in a professional office building environment with regular interaction with building occupants and service providers. The role requires mobility throughout the facility, including stairs and mechanical spaces. Standard business hours with occasional flexibility required for special events or urgent situations.
Location:
On-site -Paris, FRA
Job Tags:
Hiring
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
