People Partner(MJ001284)

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Our company has experienced significant growth in the EMEA region over the last five years, and we have plans for further expansion. We are currently in search of a People Partner who is the primary HR partner for France, Germany, Netherlands, etc, ensuring compliance with local regulations, optimising the employee lifecycle, and strengthening people management capability. This role serves as a trusted partner to local managers, driving employee engagement, organisational culture, and alignment of global HR programs to local needs.

In this Role, you'll get to:

• Act as the country HR owner for assigned markets, partnering with managers, employees and HRBPs to provide local HR insight, resolve people matters, and ensure HR practices are delivered in line with business needs, local employment requirements and regional governance standards.
• Provide practical guidance to managers and BU HRBPs on performance management, conduct, sickness absence, employee concerns, organisational change impacts and employee relations matters.
• Lead ER cases including disciplinaries, grievances, investigations, performance issues, absence cases and workplace concerns, ensuring fair, consistent and legally compliant outcomes.
• Own country-level HR compliance and governance activities, including policy localisation, audit support, evidence collection, remediation tracking and implementation of HR control standards.
• Partner with HRSSC and Regional HR Operations to ensure effective delivery of employee lifecycle processes, including onboarding, contract changes, absence support, offboarding, employee documentation and employee record accuracy.
• Act as the local escalation point for complex or country-specific HR operational matters requiring local judgement, manager engagement or stakeholder coordination.
• Lead country-level cross-BU employee engagement, wellbeing, culture and communication initiatives, adapting regional programmes to local needs and cultural context.
• Prepare country-level HR management reports, and use organisational development and people insights to identify risks, trends and opportunities for improvement.
• Lead or contribute to local and regional HR projects, including policy rollouts, compliance initiatives, HR system improvements, process standardisation and employee experience programmes.
• Provide flexible support across wider European HR initiatives and projects as business needs evolve, partnering with regional stakeholders to share best practices, support market expansion activities and contribute to a consistent employee experience across the EU region.

What you'll Need to Succeed:

• 7-10 years experience, with strong focus on HR Operations, Risk and Compliance, (Employee Relations experience, desired but not mandatory)
• Demonstrated experience managing complex ER cases end-to-end, including investigations and high-risk employee matters.
• Bachelor's degree in Human Resources, Business Administration, or a related discipline.
• Strong working knowledge of local employment law and practical ER application.
• Proven experience advising and coaching managers on performance management, conduct, and sensitive employee issues.
• Experience contributing to HR policy development, implementation, and continuous improvement.
• Comfortable operating in a matrixed HR environment alongside HRBPs, HR Operations, and CoEs.
• Strong stakeholder management, influencing, and communication skills, with sound judgement and discretion.
• Mandarin language skills are a bonus but not essential.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!