User Research Ops F/M

--> This position is possible in remote, with a requirement to be on-site at the Bordeaux office 2 or 3 days every 2 weeks (travel and accommodation expenses are covered.

WE ARE BETCLIC

Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology.

WHY JOIN US?

At Betclic, success comes from passionate and committed teams. Here's why you'll love working with us:

An international and creative environment where every project is an opportunity to innovate

Hypergrowth that brings new challenges and development opportunities every day

A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for us.

A unique and friendly atmosphere, with 1,600 employees across 5 countries and our headquarters in Bordeaux

Are you passionate about sports and tech? Join us and help shape the future of online gaming!

ENTER THE GAME

You will join the User Research team, made up of passionate professionals whose role is to design the best possible user experience by deeply understanding user behavior, motivations, and needs. In this role, your scope will be primarily operational (around 80%), focusing on enabling and scaling research activities, while also contributing to research initiatives (around 20%), supporting the team in generating impactful user insights.

YOUR ROLE WITHIN BETCLIC

• AI & research optimization
  Deploy AI use cases across the research lifecycle (planning, analysis, synthesis), build AI agents, automate qualitative and quantitative analysis, and integrate these solutions into the existing stack.

• Continuous monitoring & in-app feedback
  Set up user feedback collection systems (e.g., in-app satisfaction pop-ups), structure their analysis, and integrate them into a continuous insights monitoring system.

• Repository & insights
  Structure and maintain the research repository, improve accessibility, and drive the adoption of insights across teams.

• Tools & infrastructure
  Manage and evolve the research tools stack, run continuous benchmarking (especially AI tools), and improve adoption across teams.

• International research
  Support the setup and execution of international studies (recruitment, coordination, data quality).

• You have at least 3 years of experience in Research Ops or User Research

• You are comfortable managing participant panels, databases, and research tools (Dovetail, UserTesting, Maze, Lookback, etc.)

• You understand repository and knowledge management challenges

• You have a strong interest in AI applied to user research

• You are able to collaborate with cross-functional teams (Product, Design, Data, Tech...)

• You are autonomous, detail-oriented, and well-organized

• You are fluent in English (written and spoken)