Publiée 20 juillet 2026
Technical Assistance Process & System Lead
Stellantis
Poissy, Île-de-France 78300, France
CDI
Description du poste
Filière/Métier
Sales & Marketing - Sales & Marketing
Intitulé du poste
Technical Assistance Process & System Lead
Contrat
CDI
Statut
Cadre
Description de la mission
Technical Assistance Process & System Lead
Location : Poissy
Experience : Jeunes diplômés 1 à 5 ans
Formation : Bac+5 (Ingénieur ou équivalent)
Mandatory English (international environnement)
Automotive | IArtificial Intelligence | Data Analytics
At Stellantis, technical support for repair networks plays a key role in the customer experience. Within the Stellantis After-Sales department, we are looking for talented individuals who are passionate about automobiles, data, and innovation, as part of Stellantis' new global strategy.
If you want to make a real contribution to the mobility of tomorrow, work with multicultural teams, and develop high-impact technological solutions, this opportunity is for you.
Your Role
As part of the Global Technical Assistance team, you will help design new global technical support methods by combining automotive expertise, data analysis, and new technologies.
In particular, you will help:
• Reinvent technical assistance processes for after-sales networks worldwide.
• Deploy a new global technical support tool used across all Stellantis regions.
• Support the integration of emerging technologies:
• Leverage artificial intelligence and data to improve operational performance and accelerate the resolution of technical issues.
Your Responsibilities
Process Optimization
• Design and improve technical support and repair processes.
• Identify pain points in the field and propose innovative, user-centered solutions.
• Standardize work methods across the group's various regions.
Data & Artificial Intelligence
• Analyze technical support data to identify opportunities for improvement.
• Contribute to the automation of tasks using digital tools and AI.
• Help implement smart solutions to speed up diagnostics and decision-making.
Digital Transformation
• Roll out new workflows and technical tools on a global scale.
• Collaborate with business, IT, quality, and engineering teams.
• Help shape the future standards of automotive technical support.
International Collaboration
You will work on a daily basis with:
• Field technical teams
• Vehicle and engineering experts
• Data and IT teams
• Technology providers
• Dealer networks
• Industrial partners
Profil
Qualifications
• Graduate of an engineering school or master's program (data, mechanical engineering, systems, AI, etc.) BAC + 5 level
• Initial experience, internship, or work-study program in the automotive industry
• A strong interest in data, AI, and technical data analysis
• A passion for hands-on work and real-world challenges
• Skills in project management and cross-functional coordination
• Strong ability to structure, simplify, and persuade
• Fluent English (B2 level)
You are comfortable with :
• Analyzing and solving complex problems
• Digital tools, data, and innovation
• Modern automotive technologies
• Process improvement
• Working in an international environment
• Communicating with both technical and non-technical stakeholders
Qualities that will make a difference
• Knowledge of electric, hybrid, or connected vehicles.
• Initial experience in data analysis or AI projects.
• Interest in automation and digital tools.
• Internship or experience in the automotive, mobility, or industrial sectors.
• Curiosity about new technologies and digital transformation.
At Stellantis, we evaluate candidates based on their qualifications, merits, and the requirements of the role. We welcome applications from people of all genders, ages, ethnicities, nationalities, religions, sexual orientations, and disabilities. The diversity of our teams will enable us to better understand the evolving needs of our customers and our future environment.
Localisation du poste
Pays
Europe, France
Ville
Poissy
Critères candidat
Niveau d'expérience min. requis
Jeune diplômé
Langues
Anglais (C1 - Courant (3,5 - 4,4 Bright))
Filière/Métier
Sales & Marketing - Sales & Marketing
Intitulé du poste
Technical Assistance Process & System Lead
Contrat
CDI
Statut
Cadre
Description de la mission
Technical Assistance Process & System Lead
Location : Poissy
Experience : Jeunes diplômés 1 à 5 ans
Formation : Bac+5 (Ingénieur ou équivalent)
Mandatory English (international environnement)
Automotive | IArtificial Intelligence | Data Analytics
At Stellantis, technical support for repair networks plays a key role in the customer experience. Within the Stellantis After-Sales department, we are looking for talented individuals who are passionate about automobiles, data, and innovation, as part of Stellantis' new global strategy.
If you want to make a real contribution to the mobility of tomorrow, work with multicultural teams, and develop high-impact technological solutions, this opportunity is for you.
Your Role
As part of the Global Technical Assistance team, you will help design new global technical support methods by combining automotive expertise, data analysis, and new technologies.
In particular, you will help:
• Reinvent technical assistance processes for after-sales networks worldwide.
• Deploy a new global technical support tool used across all Stellantis regions.
• Support the integration of emerging technologies:
• Leverage artificial intelligence and data to improve operational performance and accelerate the resolution of technical issues.
Your Responsibilities
Process Optimization
• Design and improve technical support and repair processes.
• Identify pain points in the field and propose innovative, user-centered solutions.
• Standardize work methods across the group's various regions.
Data & Artificial Intelligence
• Analyze technical support data to identify opportunities for improvement.
• Contribute to the automation of tasks using digital tools and AI.
• Help implement smart solutions to speed up diagnostics and decision-making.
Digital Transformation
• Roll out new workflows and technical tools on a global scale.
• Collaborate with business, IT, quality, and engineering teams.
• Help shape the future standards of automotive technical support.
International Collaboration
You will work on a daily basis with:
• Field technical teams
• Vehicle and engineering experts
• Data and IT teams
• Technology providers
• Dealer networks
• Industrial partners
Profil
Qualifications
• Graduate of an engineering school or master's program (data, mechanical engineering, systems, AI, etc.) BAC + 5 level
• Initial experience, internship, or work-study program in the automotive industry
• A strong interest in data, AI, and technical data analysis
• A passion for hands-on work and real-world challenges
• Skills in project management and cross-functional coordination
• Strong ability to structure, simplify, and persuade
• Fluent English (B2 level)
You are comfortable with :
• Analyzing and solving complex problems
• Digital tools, data, and innovation
• Modern automotive technologies
• Process improvement
• Working in an international environment
• Communicating with both technical and non-technical stakeholders
Qualities that will make a difference
• Knowledge of electric, hybrid, or connected vehicles.
• Initial experience in data analysis or AI projects.
• Interest in automation and digital tools.
• Internship or experience in the automotive, mobility, or industrial sectors.
• Curiosity about new technologies and digital transformation.
At Stellantis, we evaluate candidates based on their qualifications, merits, and the requirements of the role. We welcome applications from people of all genders, ages, ethnicities, nationalities, religions, sexual orientations, and disabilities. The diversity of our teams will enable us to better understand the evolving needs of our customers and our future environment.
Localisation du poste
Pays
Europe, France
Ville
Poissy
Critères candidat
Niveau d'expérience min. requis
Jeune diplômé
Langues
Anglais (C1 - Courant (3,5 - 4,4 Bright))
