Associate, Relationship Manager

About this role

BlackRock Aladdin business is uniquely positioned to address the industry's investment management and financial technology demands. The various business departments within Aladdin entity are focused on providing clients with highly scalable end to end investment management solutions for both Public and Private markets. The Aladdin Client Business (ACB) entity is effectively responsible for growing the Aladdin business with our existing external clients, implementing our solutions and managing the relationship & services across the lifetime of our clients.

The role sits within our Aladdin Client Engagement team that is responsible for expanding our footprint withing our existing client base as well as minimizing churn and providing best in class user experience on our technologies: user adoption, value delivery and client satisfaction are key objectives for our teams.

This is a client-facing role, and you will be expected to build deep and highly effective partnerships with clients to understand and solve problems. We are seeking someone to bridge institutional client relationship management with expertise in client industry, financial markets, and the Aladdin ecosystem to maximise our value proposition and client outcomes.

Role Overview

The Strategic Relationship Manager (SRM) is a commercially minded relationship owner responsible for driving client satisfaction, strategic account development and revenue growth, across Aladdin and eFront. Operating as the face of our client engagement, the SRM develops deep, trusted partnerships with senior stakeholders, identifies opportunities, oversees renewals, and ensures clients realize the full value of their Aladdin investment in close collaboration with partner teams.

Key Responsibilities

• Own and deepen relationships with key client stakeholders (e.g. COO, CTO, IT teams, Head of Desks) to understand strategic priorities and deliver impactful executive business reviews.

• Develop a deep understanding of clients' business challenges and propose technology solutions that drive measurable value and adoption.

• Partner with clients to define key strategic and tactical initiatives, leveraging a strong internal network (including local Business Development, implementation, Asset Management teams) to govern and oversee successful cross-functional execution.

• Support the Senior Relationship Manager in managing the day-to-day client relationship and the relationship development, notably in term of internal coordination, meeting preparation, etc

• Clearly articulate the purpose, value, and differentiation of the expanding Aladdin and Aladdin Alternatives technology ecosystem.

• Build and maintain a 360° view of the account, lead multi-year account planning, and ensure ongoing client health and continuous value realisation.

• Apply a strong commercial lens to all client interactions, assessing strategic relevance, growth potential, and risk.

• Orchestrate internal partner teams to enable seamless client delivery, effectively representing the voice of the client internally.

• Lead consultative, value-based discussions to support harvesting, in close collaboration with product, sales, and delivery teams.

• Stay closely informed on market and industry trends to help clients navigate change and remain ahead of evolving needs.

Qualifications

• Relevant professional experience in key account management, consulting, or a related role. Prior experience in Aladdin or other financial technology is a plus.

• Strong commercial mindset, with the ability to think strategically about value creation and growth.

• Interest in FinTech, the Financial Institutions (Banks and Insurance companies) and Asset Management.

• Demonstrated knowledge of Public and Private Markets, with a solid understanding of industry dynamics.

• Proven experience working with technology solutions within the financial services or asset management industry.

• Professional Proficiency with Microsoft Office suite including Outlook, PowerPoint, Word and Excel.

• Outstanding communication skills, with the ability to explain complex concepts clearly and effectively to diverse audiences.

• Demonstrated leadership capabilities, with a track record of succeeding in complex, matrixed environments.

• Highly organised, resilient, endurant, and proactive, with a strong solution-oriented mindset.

• Collaborative team player, comfortable working across functions, regions and seniority levels.

• Enjoy a fast-paced, high-intensity environment; able to manage multiple priorities.

• Comfortable working in diverse and multi-cultural environment.

• Professional French and English language proficiency.

• Familiarity with maintaining a CRM like Microsoft Dynamics is a bonus.

The salary range for France is 67500 - 97500 EUR
Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.