Conseiller(re) de ventes

This job description is currently under review and subject to validation. Adjustments may be made before the final version is released.

PURPOSE OF THE JOB

As an Agency Sales Agent at Club Med, you will be responsible for promoting and selling our unique travel experiences through a network of partner travel agencies. Your mission will be to build and maintain strong relationships with agencies, ensure customer satisfaction, and contribute to the growth of Club Med's sales.

GENERAL MISSIONS

1 . Business Development

• Identify and acquire new partner travel agencies in your designated geographic area.

• Strengthen relationships with existing travel agencies through regular communication and follow-ups.

• Develop and implement sales strategies tailored to your market to maximize opportunities and achieve growth objectives .

2 . Sales and Advice

• Present Club Med's products and services to travel agents, highlighting their benefits and unique experiences.

• Provide tailored advice and recommendations based on customer needs.

• Negotiate and close sales with the goal of meeting or exceeding sales targets.

3 . Training and Engagement

• Organize and conduct product training for travel agency staff to enhance their knowledge and selling capabilities.

• Represent Club Med at industry events, conferences, and trade shows to further promote the brand.

• Continuously monitor competitors and market trends, sharing relevant insights with the team.

4 . Reporting and Analytics

• Track sales performance by agency and analyze relevant data to identify areas for improvement.

• Compile and present regular sales activity reports highlighting progress and results.

• Utilize CRM tools effectively to manage relationships, track opportunities, and maintain up-to-date contact records.

5 . Customer Satisfaction and Feedback

• Act as a brand ambassador by ensuring a positive experience for all partner agencies.

• Collect and analyze feedback from agencies and customers to make actionable recommendations for service improvement.

• Align with other internal departments to ensure an optimal customer journey.

6. Management & Leadership

• Create a structuring and inspiring framework: Provide a clear and engaging environment, give meaning to actions and embody the Club Med Spirit.

• Develop and empower teams: Help them develop their skills, encourage autonomy and initiative.

• Ensure operational excellence: Manage performance with rigor and benevolence, optimizing time and resources.

KPI ( position requirements objective )

• Sales Growth: Percentage of sales growth generated by partner agencies.

• Agency Retention: Percentage of active agencies with consistent engagement across the region.

• Conversion Rate: Ratio of successful sales from leads generated through partner agencies.

• Training Completion Rates: Number of training sessions conducted and attendance levels.

• CRM Utilization: Percentage of CRM data updated and accuracy maintained .