Publiée 26 juillet 2026
Customer Service Manager
Fidia Farmaceutici
Puteaux, Île-de-France 92800, France
CDI
Founded in 1946, Fidia is an Italian multinational pharmaceutical company, with R&D, manufacturing, marketing and sales capabilities, and an extensive product portfolio, mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint Care, Eye Care, Skin Care, Specialty Care, Health&Wellness Care. Headquartered in Abano Terme (PD), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries.
Job Description
For our Affiliate in France, we are recruiting a
Customer Service Manager.
Main Responsibilities
Requirements:
Our offer:
Fidia benefits:
In Fidia you will have unlimited access to training and coaching programs aligned with market best practices and opportunities for professional development through participation in internal job posting processes, pension fund with company integration and health fund, merit review and referral programs, company canteen, staff discounts and access to the flu vaccination campaign.
Fidia Farmaceutici promotes parity and inclusion in all its actions.
All people from the status of candidate to that of employee and throughout the duration of their employment relationship are entitled to the same opportunities and protections regardless of gender identity, sexual orientation, ethnicity, migration background, religion, nationality, age.
All company procedures are therefore drafted in compliance with the principles expressed in the previous point; any divergences should be promptly brought to the attention of the People & Culture Department.
Job Description
For our Affiliate in France, we are recruiting a
Customer Service Manager.
Main Responsibilities
- Oversee daily customer service activities (requests, delivery issues, billing disputes)
- Coordinate a customer service team (1 FTE and 1 apprentice), with potential for broader leadership responsibilities over time
- Act as main point of contact for the 3PL and HQ (orders, stock, deliveries)
- Monitor product availability, including critical products
- Ensure data accuracy in CRM and SAP and support improvements
- Manage public and private tenders
- Handle international customers and cross-functional topics
- Drive continuous improvement initiatives
- Reports to the Business Operations Support Manager
Requirements:
- Master's degree in Supply Chain, Business Administration, Customer Service, Logistics, or a related field
- Proven experience in Customer Service, Supply Chain, Operations, or Order Management
- Strong knowledge of customer service processes, inventory management, and logistics operations
- Experience with ERP and CRM systems; SAP knowledge or experience would be a strong asset
- Strong analytical, organizational, and problem-solving skills, with a continuous improvement mindset
- Ability to manage multiple priorities and collaborate effectively with internal and external stakeholders
- Native-level French and professional fluency in English, both written and spoken, are required
Our offer:
- Permanent, full-time contract
- Annual Base Salary between € 42.000 and € 53.000
- Competitive benefit package
Fidia benefits:
In Fidia you will have unlimited access to training and coaching programs aligned with market best practices and opportunities for professional development through participation in internal job posting processes, pension fund with company integration and health fund, merit review and referral programs, company canteen, staff discounts and access to the flu vaccination campaign.
Fidia Farmaceutici promotes parity and inclusion in all its actions.
All people from the status of candidate to that of employee and throughout the duration of their employment relationship are entitled to the same opportunities and protections regardless of gender identity, sexual orientation, ethnicity, migration background, religion, nationality, age.
All company procedures are therefore drafted in compliance with the principles expressed in the previous point; any divergences should be promptly brought to the attention of the People & Culture Department.
