Relationship Manager (Inbound Portfolio) - Global Network Banking (f/m/d)

Being part of HSBC in France, you'll help evolve and grow our business within Corporate and Institutional Banking, supporting international subsidiary and multinational customers across Europe.

Are you customer-focused and energised by solving day-to-day client needs at pace? Do you have a strong risk mindset and enjoy working with stakeholders across countries and cultures? Do you enjoy building trusted relationships while keeping service, controls and operational discipline running smoothly? If you answered yes to any of these questions, we want to hear from you!

What you will do:

You will manage a portfolio of Global Network Banking customers across Europe, ensuring excellent service delivery, effective risk management and strong operational discipline. Working closely with Global Relationship Managers/Bankers and specialist teams, you'll coordinate servicing needs across credit & lending, cash management and global trade solutions, while ensuring fair outcomes and compliance with HSBC standards.

In this role you will:

• Maintain a high standard of client relationships and develop strategies for superior customer service.
• Collaborate with Global Relationship Managers/Bankers to ensure seamless delivery of service in Europe.
• Maintain customer engagement and deliver fair outcomes for the customer.
• Deliver high-quality service and ensure early identification and resolution of problems.
• Maintain active client calling and record call reports/interactions in the Client Management
• Experience (CME) tool.
• Ensure adherence to applicable operational risk standards and policies, and report breaches in line with local procedures.
• Refer new product sales queries or complex servicing requests to dedicated specialist support teams across the region.
• Monitor credit risk (including concern lists and credit control reports) and analyse management information.
• Manage financial crime risk throughout the client lifecycle, supported by Team Leads, GRMs/GRBs and ISB/MNC Market Heads.
• Complete Customer Due Diligence (CDD) accurately, including FCRR and KYC, preparing the CDD Risk Support Statement and escalating red flags where appropriate.

You should apply if you have:

• Experience in a client-focused environment (commercial banking exposure is a plus).
• Strong business acumen with economic, cultural and regulatory awareness.
• Excellent communication skills and confidence working across geographies.
• Strong analytical skills; credit assessment exposure is an advantage.
• A disciplined approach to operational risk and policy adherence.
• Fluent English (required).

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you'll get in return:

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

We offer a comprehensive and competitive package of benefits covering usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

• We'll help you progress your career, including access to development programmes, through HSBC University and our Degreed platform
• You can work your way and will have a say in when, where and how you and your team flexibly work together
• Our benefits will give you financial security, and can include company savings plan (PEE), savings plan for collective retirement, mutual insurance for you and your family, loyalty bonus, a Time Savings Account to monetize untaken off days (CET)...
• A Work Council which offers ticketing, travel, sports, legal aid, Christmas vouchers, Summer break vouchers...
• Our family-focused benefits can help you to support your loved ones and include family events days off (wedding, civil union...), additional maternity or breastfeeding leave, birth bonus, partial reimbursement of childcare costs, assistance to employees taking care of a relative with disability...
• We'll give you a huge range of resources that support your well-being (yoga, sophrology, Mindfulness app)
• You'll have international opportunities - this can be your place to start and branch out to anywhere we have offices
• A work environment that promotes Diversity & Inclusion, where you'll be able to join our different Employee Resource Groups
• These benefits are on top of local usual benefits in France (refund of transport fees at 50%, 5 weeks of paid vacation & RTT, meal voucher card or corporate restaurant depending on location)

HSBC has been certified "Top Employer 2026" in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in several countries in Continental Europe. Not only is HSBC a great place to work, but we also offer the following unique and exciting benefits & opportunities!

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers